Return policy
At Vexyra.online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns for eligible items that are in their original condition.
To be eligible for a return:
- Items must be unused, unworn, and unwashed.
- Items must be returned in their original packaging with all tags attached.
- Products showing signs of use, damage, or alteration may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Personalized or customized products
- Items marked as final sale
How to Request a Return
To initiate a return, please contact our customer support team at help@vexyra.online with your order details and the reason for your return request.
Once your request is reviewed and approved, we will provide instructions on how to return your item.
Please do not send products back without first contacting us.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping charges, if any, are generally non-refundable unless required by law.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at help@vexyra.online so we can resolve the issue.
Exchanges
Exchanges may be available for defective or damaged items. Please contact our support team for assistance.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: help@vexyra.online
Thank you for shopping with Vexyra.online.